Therefore, we have a policy that describes how your personal data will be processed and protected.
Who controls your personal data?
The French group INOVSHOPGRoup controls the personal data that you communicate to us and is responsible for your personal data in accordance with the data protection law in force.
Controller of personal data
InovshopGroup
3 rue des four chimneys 92100 Boulogne Billancourt
Trade register:
Company registration number:
Legal Representative:
VAT number:
Who can see your data?
Your data can only be transmitted within the L'Oreal Professionnel group. The local L'Oreal Professionnel company will only act as a user of the personal data and will process the personal data on behalf of the parent company.
We do not transfer, market or barter your data for marketing purposes to parties outside the L'Oreal Professional group. Data transferred to third parties will be used only for the purpose of dispensing our services. You will find the categories of third parties involved in each process described below.
What are the legal conditions for data processing?
For each specific treatment of personal data that we collect from you, we will tell you whether the provision of personal data is legally binding or necessary to conclude a contract and if it is an obligation to provide personal data and what are the possible consequences if you choose not to communicate them.
What are your rights?
Access right:
You have the right to request information about the personal data we hold about you. You can contact INOVSHOPGroup who will send you your personal data by e-mail.
Portability right:
When we process your personal data by automated means according to your consent or agreement, you have the right to obtain a copy of your data transferred to you or to another party in a structured and current format. This only concerns the personal data that you have transmitted to us.
Right of Correction:
You have the right to request the correction of your personal data if they are inaccurate, including to complete your incomplete personal data.
If you have an O2Ohub account or you can change your personal data in your account pages.
Right to delete:
You have the right to delete any personal data processed by INOVSHOPGroup at any time, except in the following situations:
* you have an ongoing business with Customer Service
* you have an order in progress that has not yet been delivered or has been partially delivered
* you have debts with INOVSHOPGroup, whatever the method of payment
* you are suspected of having or have used our services fraudulently in the last four years
* your debts have been sold to a third party in the past three years or in the past year for deceased clients
* your credit application has been rejected in the last three months
* if you have made a purchase, we will keep your personal data in connection with your transaction for accounting purposes
Your right to object to the processing of your data on the basis of a legitimate interest:
You have the right to object to the processing of your personal data on the basis of a legitimate interest. In this case INOVSHOPGroup will stop using your personal data unless we prove the validity of the use of your data that supersedes your interest and your rights or for legal reasons.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profile analysis for marketing purposes.
You can unsubscribe direct marketing materials in the following ways:
* following the instructions in each marketing message
* by changing your preferences in your account.
Restriction right:
You have the right to request that INOVSHOPGroup limit the use of your personal data in the following circumstances:
* if you object to the processing of your data on the basis of a legitimate interest of INOVSHOPGroup will limit the processing of such data during the verification of the legitimate interest.
* if you declare that your personal data are inaccurate, INOVSHOPGroup must limit the processing of these data pending verification of the accuracy of personal data.
* if the treatment is illegal, you can oppose the deletion of personal data and request the limitation of the use of your personal data
* if INOVSHOPGroup no longer needs personal data but it is necessary for the defense of a right to justice.
How to exercise your rights?
We take data protection very seriously and therefore have a dedicated customer service to answer your questions about your rights. You can contact them at dataprotection@inovshop.com
Data Protection Officer:
We have appointed a Data Protection Officer who will ensure that your personal data is used consistently, transparently, accurately and in accordance with the law. You can contact our Data Protection Officer at dataprotection@inovshop.com specifying DPO as the subject of the message.
Right of complaint to a supervisory authority:
If you believe that INOVSHOPGroup uses your personal data inappropriately, you can contact us. You also have the right to file a claim with the supervisory authority.
Updates to our Privacy Policy:
It is possible that our Privacy Clause needs to be updated. The latest version of the Privacy Policy is still available on our site. We will notify you of any changes to the Privacy Policy, including, for example, the purpose of the use of your personal data, the identity of the Monitor or your rights.
For what purposes do we use your personal data?
We use your personal data to create and manage your personal account to provide you with a personalized and interesting experience on the 020hub.
We provide you with your order history and order information and offer you the ability to manage your preferences (including marketing preferences). We also offer you simple ways to keep accurate and up-to-date information, such as your contact information.
To provide you with useful tips, INOVSHOPGRoup will use your browsing history on our digital platforms (including the website and app), your exchange history with our support as well as any data transmitted through your account.
What types of personal data do we collect?
We always use your e-mail address and the password you give us when you sign up for an O2Ohub account.
We use the following categories of personal data (provided you agree to share them with us):
* contact information such as name, address, telephone number
* date of birth
* Sex
* Countries
* account settings
We use the following categories of personal data when you make a purchase:
* order history
* shipping information
* payment history
We also use the following categories of personal data in relation to cookies:
* click history
* browsing history
Who can see your personal data?
Data that is transmitted to third parties is used only for the purposes of the aforementioned services; to optimize the website, we use hosting agencies and analytics tools.
What are the legal conditions for processing your personal data?
The processing of your personal data associated with your account is subject to your agreement when you create your account O2Ohub
The processing of your personal data to provide you with information about the proper use of our tool is based on our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time. In this case, your account will cease to exist and INOVSHOPGroup will no longer be able to offer you the aforementioned services. Your use of the platform will still be possible.
How long do we keep your data ?
We will keep your data as long as your O2Ohub account is active.
You have the right to close your account at any time. If so, it will cease to exist and you will be considered inactive (-ve). We will retain your personal data if required by law or if there is an ongoing dispute.
Once your account is closed, your data will be deleted.
Your right to object to the processing of your data: For what purposes do we use your personal data?
We will use your personal data to manage your queries, your complaints and questions related to product warranty and offer you technical assistance by e-mail, chat, phone.
We can also contact you if there is a problem with your order.
What types of personal data do we use?
We will use the data you submit to us, including the following categories:
* contact information such as name, address, e-mail address and phone number
* date of birth
* payment details and payment history
* credit information
* order information
* account or membership number
* all correspondence on this subject
Who can see your data?
Data transferred to third parties will only be used for the purpose of dispensing our services.
What are the legal conditions for processing your personal data?
The processing of your personal data is based on the legitimate interest of INOVSHOPGroup
How long do we keep your data?
We will keep your data for 200 days for phone calls and e-mail correspondence, and for 12 months for case management.
For what purposes do we use your personal data ?
We will use your data to evaluate, develop and improve our services, products and systems for all our customers. For these purposes, we will not analyze your data on an individual basis but in compiled and pseudonymized form.
This includes analytics to make our services easier to use, such as modifying the user interface to simplify the flow of information or highlighting features commonly used by our customers on our digital networks and improving systems to increase the security of our visitors and our customers in general.
Analyzes are also used to develop and improve the logistics flow of products by forecasting purchases, stocks and deliveries, and our capacity from a sustainable point of view by simplifying purchasing and scheduling deliveries.
In addition, we use the data to predict new store and warehouse openings and to improve our product line.
What types of personal data do we use ?
We use the following categories of personal data provided that you agree to share them with us :
* customer number
* date of birth
* sex
* Country
* account settings
We use the following categories of personal data when you make a purchase :
* order history
* shipping information
* payment history
We also use the following categories of personal data in relation to cookies :
* click history
* browsing history
Who can view your personal data ?
Data transferred to third parties will only be used for the purposes of dispensing the aforementioned services. We use online analytics companies to analyze the overall behavior of our customers online.
What are the legal conditions for processing your personal data ?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
How long do we keep your data ?
We will keep your data as long as your account is active.
Once your account is closed, your data will be deleted.
Your right to oppose the processing of your data : For what purposes do we use your personal data ?
We use your personal data to comply with the law, court decisions and decisions of the authorities.
This includes using your data to collect and verify accounting data to comply with accounting regulations.
What types of personal data do we use ?
We use the following categories of personal data :
* customer number
* order number
* Name
* postal address
* amount of the transaction
* date of the transaction
Who can view your personal data ?
Your data will be transmitted within the group INOVSHOPGroup and L'Oreal Professionnel
We will transfer your personal data to IT companies that provide us with accounting solutions.
What are the legal conditions for processing your personal data ?
The processing of your personal data is necessary for INOVSHOPGroup to respect its legal obligations.
Cookie is a small text file that is saved on your computer and that over visits is retrieved from your computer or portable device. If you continue to use our services, we will assume that you consent to the use of these cookies.
How do we use cookies?
We use permanent cookies to save your home page choices and information when you select "Remember me" when you sign in.
We use cookies to save your sequences and templates.
We use session cookies, for example when using the filter function, to check that you are logged in.
We use our cookies and third-party cookies to collect statistics and user data in compiled and individual form in analysis tools to optimize our site and offer you adapted marketing materials.
What types of personal data do we use?
We will only collect your cookie ID in connection with your personal data transmitted and compiled as part of your account.
Who can see your personal data?
The data that is transmitted to third parties are used exclusively to provide you with the aforementioned services, in an analysis tool to collect statistics and optimize our site and present you with suitable supports.
What are the legal conditions for processing your personal data?
We will only connect your cookies to your personal data if you are logged into your O2Ohub account.
If you are logged in to your account, the validity of this transaction is based on our legitimate interest.
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